FAQs

Welcome to Future Visionary's FAQ page. Below, you’ll find answers to common questions about our metal wall art, shipping, returns, and more. If you need further assistance, feel free to contact us.

Orders & Payment

1. How do I place an order?

Simply browse our collection at Future Visionary, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept American Express, Apple Pay, Diners Club, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Venmo, and Visa. All available payment options can be found on our checkout page.

3. Is my payment information secure?

Yes, we use secure encryption technology to protect your payment details. Your transactions are processed safely through trusted payment gateways.

Shipping & Delivery

4. Do you offer free shipping?

• Domestic Shipping (United States)
  Shipping Fee: $6.95
  All domestic orders are processed and shipped within our standard production timeline.
  Total estimated delivery time: 8-15 business days after dispatch.
  
• International Shipping
  Shipping Fee: $7.95
  We offer international shipping to most countries. Delivery times may vary based on destination and customs clearance, but typically range from 10-15 business days.

5. How long does it take to receive my order?

• Handling Time: 3-5 business days (Monday – Friday)
• Transit Time: 7-10 business days (Monday – Friday)
• Total Delivery Time: 10-15 business days, depending on your location.

6. How can I track my order?

Once your order ships, you will receive a tracking number via email. Use this number to track your shipment’s progress.

Returns & Exchanges

7. What is your return policy?

We accept returns within 30 days of delivery for both defective and non-defective products. Items must be in new condition and returned by mail.

8. Do you charge restocking fees?

No, we do not charge restocking fees.

9. How long does it take to process a refund?

Refunds are processed within 5 days after receiving and inspecting the returned item.

10. Can I exchange an item?

Yes, we accept exchanges for eligible products. Contact our support team to arrange an exchange.

Customer Support

11. How can I contact Future Visionary?

You can reach us through the following methods:

• Email: support@futurevisionaryco.com

12. What are your customer support hours?

Our support team is available Monday – Friday, 9:00 AM – 6:00 PM (EST).

If you have any further questions, feel free to contact us. We are always happy to assist you.